Peti4d Privacy Policy – Data Protection & Personal Information

Peti4D operates as an online gaming and wagering platform offering a variety of products including video slots, live casino, sports betting, and card games to eligible users. In conducting these operations, we naturally collect and process our users' personal data.

This Privacy Policy applies to all information collected through:

• The official peti4d website at peti4d.vu
• Peti4d mobile app for Android and iOS
• Interactions with our customer support team via live chat or email
• Any other official communication channels operated by Peti4D

This policy does not apply to third-party websites, apps, or services that may be linked from our platform. We encourage you to read the privacy policies of other platforms separately.

Depending on how you interact with our platform, peti4d may collect the following categories of data:

Peti4D collects your personal information through the following methods:

• Account Registration: When you complete the registration form, you directly provide basic information such as your name, email, and phone number.
• KYC Verification: During the identity verification process, you submit supporting documents such as a copy of your ID card and proof of address.
• Financial Transactions: Every time you make a deposit or submit a withdrawal request, the transaction details are automatically recorded.
• Platform Usage: Technical data such as IP addresses, device types, and usage patterns are collected automatically via cookies and similar tracking technologies.
• Communications: When you contact our customer support via live chat or email, the contents of that conversation are recorded for quality and security purposes.
• Third-Party Sources: In certain cases, we may receive information from third-party identity verification service providers for anti-fraud purposes.

Peti4D uses the personal data collected for the following legitimate and transparent purposes:

• Account Management: Allow you to register, log in, and securely manage your peti4d account.
• Service Delivery: Process deposits, manage withdrawal of winnings, and ensure a smooth gaming experience across all devices.
• Identity Verification (KYC): Comply with anti-money laundering (AML) regulatory requirements and know-your-customer policies.
• Fraud Prevention: Identify and prevent fraudulent activity, collusion, or platform abuse that could harm other players.
• Customer Support: Provide technical support and address any complaints or enquiries you submit.
• Service Communications: Send important notifications related to your account, changes to terms, or security issues that require your attention.
• Platform Improvements: Analyse usage patterns in aggregate (without identifying individuals) to improve user experience and platform performance.
• Legal Compliance: Meet reporting and record-keeping obligations required by relevant authorities.

Peti4D does not sell or rent your personal data to any third party. However, we may share your information in the following limited and controlled situations:

• Service Providers: We share necessary data with selected and trusted service providers, including payment gateway providers, KYC platforms, and cloud computing infrastructure. All providers are bound by strict confidentiality agreements.
• Game Providers: Game session details are shared with casino and sports software providers integrated with our platform solely for game operation purposes.
• Legal Authorities: We will disclose information to the relevant authorities when required to do so by law, court order, or valid legal process.
• Rights Protection: Information may be disclosed to protect the rights, property, or safety of peti4d, our users, or the public when a genuine threat exists.
• Business Restructuring: In the event of a merger, acquisition, or asset sale, user data may be transferred to the successor entity, subject to adequate notification to affected users.

Protecting your personal data is our top technical and organisational priority. peti4d implements multiple layers of security measures to ensure your data is always protected:

• Data Encryption in Transit: All communications between your device and Peti4D's servers are secured using TLS 1.3 protocol with 256-bit encryption.
• Encryption of Stored Data: Sensitive data stored in our databases, including financial information and KYC documents, is encrypted using AES-256 standards.
• Strict Access Control: Access to user data within our internal systems is restricted to staff who genuinely require it to perform their duties, supported by comprehensive audit logs.
• 24/7 Security Monitoring: An automated monitoring system runs around the clock to detect and respond to any suspicious activity.
• Penetration Testing: Our platform undergoes regular security testing by independent security experts to identify and address any vulnerabilities.
• Two-Factor Authentication (2FA): We offer two-factor authentication as an additional layer of protection for your account.

As a Peti4D user, you have the following rights regarding your personal data. To submit any request, please contact our privacy team through the channels stated at the end of this document.

We will process your request within 30 working days. In complex cases, this period may be extended with prior notification to you. Please note that certain deletion requests may not be fully fulfilled if the relevant data is required for legal compliance purposes.

The Peti4D platform uses cookies and similar tracking technologies to enhance the user experience and analyse platform performance. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session authentication and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collect information on how you use our platform — such as the most visited pages — to help us improve our services. All data is collected anonymously.
• Functional Cookies: Remember your preferences such as language, time zone, and display settings to deliver a more personalised experience.
• Analytics Cookies: Help us understand usage patterns in aggregate. This data does not identify you individually.

You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality and user experience of the peti4d platform.

The Peti4D platform is exclusively for individuals aged 21 years old and above. We do not intentionally collect or process personal data of minors.

Should we discover that personal data of an underage individual has been collected without our knowledge, immediate steps will be taken to delete that data and close the account in question.

Peti4D reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technologies we use.

When material changes are made to this policy:

• The "Last Updated" date at the top of this document will be updated.
• Notifications will be sent to all active members via their registered email or in-platform notifications.
• For significant changes, we may request your consent again before you continue using the platform.

We encourage you to review this page periodically. Continued use of the peti4d platform after changes are announced will be considered acceptance of the updated policy.

If you have any questions, concerns, or wish to submit a request regarding your personal data, please contact the peti4d privacy team through the following channels:

• Privacy Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 via the chat icon on the Peti4D platform
• FAQ: Visit FAQ page us for immediate assistance

All privacy-related inquiries will be handled by our dedicated team and responded to within 3 working days for general inquiries, or 30 working days for official data rights requests.